Embassy Suites Fort Lauderdale - 17Th Street

it provided the basic requirement we have when we choose to stay at embassy suites- we like the value- the breakfast- the extra sleeping space

needs more bar tenders or stations during managers reception- and better snack choices- something healthy- even veggies

The overall facilities were good.

Guest services attitude was disappointingly unfriendly when it came to problem resolution. My request for a late checkout past 11am was met with a very terse "No you cannot - other people are waiting for rooms". I looked out at the reception lobby of this 361 room hotel and it was virtually empty. Almost everyone had checked out that morning for a cruise. The rep refused to let me finish any question and abruptly ended the conversation by telling me reluctantly that i can check out at 1 pm. Later at the empty reception counter in a completely empty reception lobby, they charged me for that "free" 1 pm checkout. This required an unnecessarily confrontational conversation to clear up the mistake with another surly rep who kept quoting me the rules of Hilton Hotel. I eventually got the impression that Embassy guest services automatically expect a challenge because of their typical cruise ship crowd. So they just default to a position of aggressive defensiveness, which could be easily triggered by the most mundane request for things like...guest servicing. Go figure. Standard amenities which are included free at almost all hotels are paid services at Embassy suites and it would seem most of Hilton chain of hotels. Free Wifi was not free as advertised - even though the large print with the asterisk and the referenced microsocopic fine print on the key jacket re-stated clearly that Standard Wifi was free. The annoyed guest service rep couldn't explain the conflicting info so I avoided any further misunderstandings with guest services by using my own hotspot. Extremely high daily parking fee of $22 for guests! I changed my mind about staying another day to in order to avoid a $44 addition to my bill - just for bringing our car with us! The swimming pool was unavailable for an entire day of our overnight stay. My family was very disappointed.

Free breakfast and snacks

Valet parking was a little bit rude

Embassy is my preference hotel. The amenities are always good. The breakfast was great

It may not have been their week, but the customer service personnel (2) that I spoke with at the desk were less than courteous. I felt as if I was imposing on them. My questions were simple - Do you know if the restaurant was very expensive? Is there a tour bus? I walked away taken back. Children were allowed to be in the bar (outside where we were drinking). Also they were allowed to come through the bar area from the pool. I was not at all comfortable drinking with a child staring at me or me having to say excuse me because they were running around in the seating area outside the bar

Great pool area close to airport as well!

Our room was a tad bit smelly

The breakfast buffet.

The area around our balcony was littered with trash and alcohol bottles.

Room was awesome/comfortable, clean, great space. Breakfast was wonderful! Complimentary cocktails was a very nice surprise! Thank you! (Loved the Koi pond!)

Toilet paper was like using sand paper/not pleasant.

Good breakfast

You had to pay for airport pick up

Breakfast buffet was great! Lots to choose from with a nice atmosphere

Nothing big - the room color could have been warmer

Location of hotel is good. size of rooms are always awesome at this hotel chain. breakfast buffet is good but they shut it down promptly at cut off time...

most of the staff kind of ignore you, I hope you don't need assistance for anything, kind of feels like a "Self Service" Hotel. This hotel seems to be a "HUB" for cruise lines so major back ups in lobby. the housekeeping staff uses main elevators all the time for their carts and when a paying guest needs an elevator, be prepared to WAIT... they need to teach their staff that when a paying guest needs the elevator, they MUST get off the elevator with those carts and let the guest use it... especially when it is check out time...

Staff was mostly (but not entirely) friendly and helpful. Room was clean, comfortable. Proximity to cruise terminal and shopping is great. Nice evening welcome soirees.

Worst Embassy Suites breakfasts ever (stale pastries and blue mold visible on all the English muffins). Swimming pool beautiful but pool deck filthy. Pervasive stench of sewage or methane gas made use of pool additionally uncomfortable. We stayed a total of three nights (with cruise in between) and were disappointed, especially on the beautiful sunny day when the pool was closed ALL DAY for unspecified reasons.

Kathleen at the front desk was excellent

Could have more washer/dryers for the amount of people that stay there

Convenient to cruise port

Breakfast finished early and had run out of some food

The comfort of the hotel

The time for breakfast

Location, Afternoon complimentary cocktails, Morning complimentary breakfast,

Smoking is allowed in all outdoor locations, including the pool area and dining patio. Big turn off!!!